Shipping, returns
& exchanges

How shipping works

• Boots ship free, Alaska and Hawaii included. Everything else ships for $12.99, or free once your order hits $80.
• Shipping now. Pairs are going out now, earlier orders first, with tracking by email.
• FedEx Ground or USPS Ground. Whichever gets them to your door quicker.
• Shipping within the US for now. Up in Canada and want a pair? Reach out and we'll see what we can do.

Pre-orders

• Pre-orders are charged when you order. Pairs are shipping now, earlier orders first, with tracking by email. If a color or size isn't in stock yet, its product page and checkout show when it ships.
• Cancel anytime before it ships. Email hello@loonr.com before your pre-order leaves the warehouse and we'll refund you in full. No questions.
• If the date moves, you decide. We build in small batches, so timing can shift. If we can't ship by the date we promised, we'll email you with the new estimate and the choice to keep waiting or take a full refund.
• Your clock starts when they land. Your 30-day return and exchange window starts on the delivery date, not the day you order and not the day we ship. No window burned while you wait. From there, pre-orders get the same free returns and exchanges as everything else on this page.

Watch the clock.

• Your 30 days start when the boots land. Not the day you ordered, not the day we shipped. Delivery date. Pre-orders included.
• What counts is when you ask. Email us by day 30 and you're inside the window, even if the boots take a few more days to make it back to us.
• Then get them moving within 14 days. Once we send your label, the carrier needs to scan the box within two weeks. Miss that and the return window closes.
• Real defects are always covered. Separate from the return window, the Yuckproof Guarantee handles manufacturing defects for 12 months on boots and 90 days on liners. An actual problem is always a different conversation.
• Holiday gifts get room to breathe. Anything ordered between November 25 and December 24 can be returned or exchanged through January 15.

The nitty gritty

• Footwear must be unused. Try them on indoors all you like. If they've been outside, they're yours.
• Original packaging. The box matters. Keep it together until you're sure.
• Final sale items are final sale. Anything marked as such is non-returnable.
• Defective? That's a Yuckproof situation. Reach out and we'll make it right. That's the guarantee.

How to start:

1. 01
   Email hello@loonr.com. Include your order number and what you'd like to do (exchange, return, or both).
2. 02
   We'll send you instructions + a shipping label. Usually within a business day. Print, pack the boots in their original packaging, and drop them with the carrier.
3. 03
   For exchanges: we ship your replacement as soon as we process the inbound.
4. 04
   For returns: once they arrive, we inspect and refund the full purchase price. Return shipping is on us in the lower 48; for Alaska and Hawaii, the prepaid label's cost comes out of your refund.

Heads up: we're upgrading our returns portal. The flow above is the interim path while the new tool lands. Same policy, same coverage.