Terms of service

By using loonr.com, placing an order, or signing up for our emails or texts, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the site.

Loon'r is operated by Loon'r LLC, based in Boulder, Colorado.

You agree to use the site for lawful purposes only. Don't try to break it, scrape it, copy our content for commercial use, or use it to harm other people. Common-sense stuff.

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

You can shop without an account, but creating one makes reorders and tracking easier. You're responsible for keeping your account credentials safe. Tell us right away if you suspect unauthorized access.

We do our best to show accurate product info, pricing, and availability. Sometimes things change. A price typo, an unexpected stock-out, a colorway sells through faster than we planned. In those cases we may cancel or adjust an order and refund you in full. We'll communicate any change before charging you for something different than what you ordered.

All prices are in U.S. dollars unless noted. Taxes are added at checkout where applicable.

Placing an order is an offer to buy. We confirm by sending an order confirmation email. We may decline or cancel an order for any reason, including suspected fraud or a stock issue.

Payment is processed by Shopify Payments, PayPal, Shop Pay, or other gateways we offer at checkout. We don't store full payment card numbers.

We ship to all 50 U.S. states. All boots ship free. Smaller items (replacement liners, parts) ship at a flat $12.99. Delivery times depend on carrier + destination, and we'll send tracking when your order leaves the warehouse.

Risk of loss transfers to you when the carrier picks up the order. If a package goes missing or arrives damaged, contact us and we'll work with you to make it right.

Some products are offered for pre-order. By placing a pre-order, you authorize us to charge your payment method at the time you place the order, not when it ships.

Estimated ship dates (shown on the product page and at checkout, for example "Ships Sept/Oct") are estimates, not guarantees. If we can't ship by the estimated date, we'll email you with a revised estimate and the option to cancel for a full refund.

You can cancel a pre-order for a full refund any time before it ships by emailing hello@loonr.com. Once it ships, our standard Returns & Exchanges policy applies, and your 30-day return window and the Yuckproof Guarantee period both begin on the date your order ships, not the order date.

Pre-order pricing and availability may change; the price you pay is the price shown at checkout.

See our Returns & Exchanges page for the full policy. Short version: free returns within 30 days on unworn boots. We cover return shipping. No opt-in, no fee.

We stand behind our boots. Our Yuckproof Guarantee covers manufacturing defects (cracking, separating soles, busted cuffs, leaks in your supposedly waterproof boots) for 12 months, and removable liners for 90 days, all from date of purchase. (For pre-ordered boots, these periods start on the date your order ships, not the order date.) Contact us with photos and your order number and we'll sort it. Normal wear, damage from misuse (lawnmowers, sharp objects, heat sources), Acts of dog, and Acts of Nature are not covered.

The Loon'r name, logo, designs, copy, photos, and other site content are owned by Loon'r LLC. You can share screenshots socially (please do!) but don't reproduce or repackage our content for commercial use without written permission.

When you post a review, comment, or photo on our site or social channels, you grant Loon'r a non-exclusive, royalty-free license to use that content in marketing (site, ads, email, social). We'll credit you when we can.

Don't post anything illegal, hateful, or that infringes someone else's rights. We reserve the right to remove content for any reason.

By submitting your phone number, you agree to receive recurring marketing texts from Loon'r at the number provided. Consent is not a condition of purchase. Message frequency varies but typically 2-4 messages per month. Message + data rates may apply.

Reply STOP to opt out. Reply HELP for help. See our Privacy Policy for how we use your number.

Our boots are designed for the conditions described on each product page. Cold-weather ratings vary by silhouette (Hi Flyer and Lo Rider are rated to -20°F; Sidekick is rated to +15°F). Use them as intended. We don't warrant the site will be uninterrupted, error-free, or virus-free.

To the maximum extent permitted by law, Loon'r LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the site or our products. Our maximum aggregate liability for any claim is limited to the amount you paid for the order giving rise to the claim.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in Boulder County, Colorado, and you consent to that jurisdiction.

If part of these Terms is found unenforceable, the rest stays in effect.

We may update these Terms from time to time. The "last updated" date at the top will reflect the most recent change. Continued use of the site after changes means you accept the new Terms.