Frequently asked
questions

Three things. They're noticeably lighter than typical winter boots, so your legs don't get tired (ours come in well under 1.5 lbs each). They're warm to -20°F (Hi Flyer and Lo Rider) or +15°F (Sidekick). They slip on without laces. We've also obsessed about the colorways, because winter doesn't have to be boring.

We make winter boots. The kind you can slip on without sitting down, that keep your feet warm in real winter, and that look like nothing else at the trailhead. Colorado-based, independently owned, named after a bird that handles cold water better than any of us.

The loon is a bird that thrives in cold, wet, often miserable conditions while looking completely unbothered. That was the goal. Unlike the loon, our boots can't yodel. Yet.

Measure your foot. Stand on a piece of paper with your heel against a wall, mark the tip of your longest toe, measure the distance in inches. Match that to our size chart on any product page. Don't guess by your usual sneaker size. Our boots are unisex sized: the chart shows men's and women's columns side by side because the same physical boot fits both. If you fall between sizes, see the half-size question below.

They run true to our size chart. The chart is the boss, not your usual sneaker number. Half the customers who get the wrong size on the first try were guessing instead of measuring. So: measure your foot (see above), trust the number you wrote down, and resist the urge to be clever.

Same physical boot, two columns. We label every size as M-something / W-something because our boots are unisex and the same boot fits both a men's foot and a women's foot, just at different size numbers. Hi Flyer and Lo Rider range from M4/W5 through M11/W12, plus extended sizes M12/13 and M14/15. The Sidekick runs M4/W5 through M12/W13.

Size down. Most half-size customers find the smaller of the two options fits best once the liner and the boot break in together. Heel slipping front-to-back after a few wears is the sign you went too big. Going down keeps the fit snug and stops the slip. Exchanges are free within 30 days if it's not quite right.

Yes, with caveats. The EVA shell is naturally roomy through the forefoot and doesn't compress around the sides the way leather does. Customers with bunions, wide forefeet, and EE/EEE width feet generally find them comfortable. EEEE+ width, we can't promise, but our 30-day return policy means it's a safe try.

The Hi Flyer cinches at the cuff via a draw-cord, so it adjusts across a wide range of calf circumferences. If your calf is at the upper end of that range or you want a roomier fit at the top, size down or pick the Lo Rider (lower cut). Check the spec sheet for the exact measurements before ordering, or email hello@loonr.com with a specific calf measurement and we'll confirm.

The Hi Flyer and Lo Rider aren't stiff. Our EVA composition flexes well in the cold so the boot moves with your foot. The Sidekick goes further: it's our lightest, most flexible boot, built for in-and-out winter days rather than the deep-snow grind. Day one, you'll feel a little break-in regardless. Day three, you'll forget you're wearing them.

Depends on the boot. The Sidekick drives like a regular shoe. Low-profile, flexible, no cuff. If you do a lot of driving and want to keep the same pair on, this is the one. The Lo Rider works fine for most people; a few find the mid-cuff a little chunky on the pedals. The Hi Flyer is the tallest and the most boot-on-pedal, so it's the one customers most often slip off in the car. Tip: keep a pair of regular shoes in the back seat if you're road-tripping in Hi Flyers.

You probably went one size too big. Heel slip means too much room front-to-back. The easiest fix: exchange for the next size down. If you sized up specifically to wear thick socks, sometimes the socks themselves take up the slack once you're fully bundled. If you're still slipping with thick socks on, exchange. Returns and exchanges are free within 30 days. See our Returns & Exchanges page.

Most customers wear a medium-weight sock. Our boots are warm enough that a lot of customers find they don't need the heavy wool sock they'd usually pull on in winter. The liner does most of the heat-trapping work. If you specifically want to wear ultra-thick socks (heavy ski socks, double-layered), size up one whole size to make room. Going too thin (a dress sock or nothing) can lead to heel slip. Medium weight is the sweet spot.

Hi Flyer is the tallest, by design. It covers more shin, which is the point: it keeps deep snow, muck, and mud out. Shorter customers (under 5'4") sometimes feel it's a lot of boot, but plenty of shorter customers love the Hi Flyer for that same reason. Same snow, same protection. If you'd rather less coverage, the Lo Rider (mid) and Sidekick (ankle) hit lower. Compare exact shaft heights on the spec sheet, or email hello@loonr.com for a specific measurement.

Nope. The cold rating gets the headlines, but the real trick is the EVA: it insulates without cooking your feet, so the comfort range runs roughly -20°F to +55°F across the lineup. People wear them year-round, from deep winter through mud season, shoulder weather, and the days the forecast can't pick a lane. Warm when it's brutal, breathable when it's not. Less about staying warm, more about staying comfortable.

Hi Flyer and Lo Rider are rated to -20°F. The Sidekick is rated to +15°F (it's a lighter boot for milder conditions). These ratings assume you're wearing a sock, the included liner is in place, and you're moving around (your body heat does some of the work). For real-world reference, customers wear our boots for snow shoveling, early-morning dog walks, 6- to 10-hour outdoor shifts, and ski-trip parking lots without complaint.

Warmth ratings vary person to person depending on what you're wearing, how hard you're moving, circulation, and a few other things outside our control. Honest version: we have yet to get a single complaint about cold toes.

Yes, with a couple of fine-print details worth knowing.

On the Hi Flyer and Lo Rider, the colored EVA body is fully waterproof up to the stitch line where the black upper cuff begins. The upper cuff is water-resistant, not waterproof. So splashing through a puddle: no problem. Wading through water above the stitch line: don't.

On the Sidekick, the lower EVA section is fully waterproof up to where the material changes. Above that line, the upper section is water-resistant and handles normal wet conditions (snow, rain, slush) just fine, but it won't hold up to sustained submersion.

For everyday winter use across all three (wet snow, slush, puddles, spring rain), you're covered. Just don't go wading.

Great in snow across the board: powder, packed snow, slush, no problem.

On ice, the answer splits by silhouette. The Hi Flyer and Lo Rider have a real rubber sole, and customer feedback on ice traction has been overwhelmingly positive. They're still boots, not ice cleats, so on glare ice or sheets of black ice, slip-on grippers help (they help any boot, including ours).

The Sidekick uses a lighter EVA sole. Lower weight, less aggressive grip on ice than the rubber-soled Hi Flyer or Lo Rider. If traction on ice is a primary concern, go Lo Rider or Hi Flyer over Sidekick.

Yes. Spring is one of the most common things customers tell us they didn't expect from a winter boot. The shell is waterproof, the lightweight foam means your feet don't overheat in 40s and 50s, and the cinch keeps splash out. A few customers have asked for a lighter spring liner. That's on our list.

Easy. Wipe the outside down with a damp cloth. For stubborn mud or salt, use mild soap and warm water. Pull the liner out and let both air-dry before wearing again. Never put them in a dryer. Never park them next to a heater. The EVA shell warps under high heat. For deeper care guidance, see our Boot Care page.

It shouldn't, if you take care of them properly. It can eventually if you store them wrong: direct sun, high heat, and freezing them folded are the main culprits. Storage rule: keep them upright, room temperature, out of direct sun, when you're not wearing them. Most customers get many winters of use. Manufacturing defects are covered under our Yuckproof Guarantee.

Many winters for most customers. Heavy outdoor users (snowmaking crews, ski patrol, dog walkers logging hours per day) wear them harder. The sole and liner are the first things to show wear. Liners are replaceable. Soles aren't, so when the tread goes, that's the boot's retirement. Manufacturing defects are covered under our Yuckproof Guarantee.

Yes. Two tiers, all real: 12 months on manufacturing defects (waterproof failures included), 90 days on the liner. Full terms on our Yuckproof Guarantee page. To file a claim, email hello@loonr.com with your order number and photos of the issue.

Yes. Liners are sold separately and size-matched to your boot (shop liners). A lot of customers buy a second pair so they can rotate liners for drying between wears. If your dog chewed yours, see the next question.

Your dog has good taste. Yes, we sell replacement liners. For replacement cinch hardware, drawstrings, or individual clips, email hello@loonr.com with a photo of the damage and your order number. We'll figure something out, usually free for the incident or a small fee just to cover the shipping. We do not sell replacement dogs.

Aftermarket insoles are welcome inside the boot if you want extra arch support. Replacement toggles, drawstrings, and small hardware aren't in our regular shop yet, but email hello@loonr.com if you've broken something and we'll figure out a path.

Honest answer: we sell out, especially mid-season. The fastest way to know when your size and color are back: click the Notify Me button on the product page (it appears when the variant is sold out). You'll get a one-time email when it lands. We don't share or spam. For specific timing on a specific colorway, email us at hello@loonr.com.

Heads up: some colors are limited runs and may not come back. If you see something you like, our advice is to scoop it up while you can.

Three things.

First, we redesigned the Hi Flyer and Lo Rider with a new EVA composition that flexes better in the cold, an improved removable liner with a retention tab that keeps it from migrating around, and refined styling.

Second, three new colors: Lipstick Rodeo, Mermaid Motel, and Ground Control.

Third, the Sidekick. A brand-new silhouette. Lighter than the Hi Flyer and Lo Rider, retro-inspired, built for the quick-out-the-door days when full winter armor is overkill.

Most orders ship same day if placed by 12:00 PM CST, Monday through Friday. Orders placed after that or on the weekend go out the next business day. Standard ground delivery is 3 to 7 business days within the continental US after we ship. We'll send a tracking number when your order is on the way.

Expedited and overnight shipping options are available at checkout for an additional cost.

All boots ship free. Smaller items (replacement liners, parts) ship at a flat $12.99. Note: discount codes don't stack with free shipping on the same order.

Currently we ship within the United States only, including Alaska and Hawaii (those orders take longer and may have additional carrier costs, shown at checkout). We don't have direct Canadian shipping yet. If you're in Canada and you really want a pair, email us at hello@loonr.com and we'll work something out. Other countries are mostly a no for now. We're working on it.

All boots ship free, anywhere in the continental US. Smaller items (replacement liners, parts) ship at a flat $12.99. Discount codes don't stack with free shipping in the same order: if you apply a percentage-off code, you pay standard shipping. Wholesale and Pro Deal purchases are not covered by free shipping. We know the discount-code piece is confusing; we're working on making the checkout messaging clearer.

Orders ship from our warehouse in East Troy, Wisconsin. Standard transit is 3 to 7 business days within the continental US after we ship. Alaska and Hawaii take longer (typically 7 to 14 business days) and may incur additional carrier charges. Your final shipping cost is shown at checkout before you pay.

You have 30 days from your order date. Returns and exchanges are free, both ways. Boots cannot be worn outside; indoor-only try-on is the rule. Start a return at our Returns & Exchanges page. We'll walk you through the steps. Refunds hit your card 5 to 10 business days after we receive the return. Exchanges ship as soon as we process the inbound. Holiday gifts follow the same 30-day window. No fee, no catch.

Our mistake, our fix. The chatbot in the corner of the screen can start the swap for you, or email hello@loonr.com with your order number and a photo of what you got. We'll send the correct item and walk you through getting the wrong one back to us. No restocking fee, no shipping cost on your end.

Yes. If you're an outdoor professional (ski instructor, mountain rescue, avalanche educator, snowmaking crew, adaptive sports, ski patrol, you name it) or work professionally in the outdoors in another capacity, we want you in our boots. Apply to our Pro program and we'll be in touch with next steps.

We're building this into our Pro program as a dedicated tier. Until that's live, apply to the Pro program with your role and we'll get you set up.

We're based in Colorado but most of our sales are online. A small list of independent outdoor retailers carry us. We don't currently have a public store locator, but email hello@loonr.com with your city and we'll tell you the closest retailer. Either way, our 30-day return policy means you can order online, try them at home, and send back if they don't work.

We work with a small number of independent outdoor retailers. If you own a shop and you're interested in carrying Loon'r, drop us a line at hello@loonr.com. We're expanding our wholesale program for the coming season.

Most slip-on winter boots split into two camps: heavy expedition-grade gear for ice fishing and the Arctic, or tall rubber chore boots better suited to the barn than apres-ski. We sit somewhere in the middle, built for the kind of winter most of us actually live in: cold but not extreme, snowy but not summit-bound. Easy to slip on, doesn't weigh you down, warm to -20°F on the Hi Flyer and Lo Rider, +15°F on the Sidekick, and looks like nothing else out there.

The biggest difference: our removable liner. Most slip-on EVA boots don't have one, which sounds like a small thing until your boots get wet. EVA foam shrinks under heat, so you can't speed-dry a wet boot near a vent or a heater without warping the shell. If the liner isn't removable, you wait. Air-dry only. Sometimes overnight. Sometimes longer if the boot is really soaked.

With ours, you pull the liner, dry it fast on a boot dryer or near a vent, and you're back outside. Or pop in a fresh spare liner and skip the wait entirely. That's the difference between one pair of boots that's always usable and one pair that's on the bench while it dries.

The rest: designed and tested in Colorado for real winter (deep snow, ice, actual cold), new EVA composition that flexes better in the cold than the previous version, extended sizes through M14/15, and our 30-day return policy is unconditional. Try them, see the difference yourself.

The chatbot in the corner of the screen is the fastest answer. It's been crushing it for us. It handles orders, returns, exchanges, sizing, warmth, care, and most of the FAQ above. Right here, right now, instantly.

For anything the bot can't handle, email hello@loonr.com. We're a small Colorado-based team keeping an eye on the inbox. Usually back within a day, faster in peak winter.