Yuckproof,
guaranteed

Life's too short for cold, wet, uncomfortable feet. Every pair comes covered: 12 months on manufacturing defects (waterproof failures included), 90 days on the liner. If something goes sideways, we make it right.

12-Month CoverageFrom purchase date
12 Months Manufacturing defects
30 Days Returns + exchanges
90 Days Removable liners
12 Months Sock defects
Covered

What we make right.

  • Manufacturing defects12 months If something fails because of how it was made, we make it right. Cracked shell, separated sole, busted cuff cord, leaks in your supposedly waterproof boots. All of it.
  • Removable liners90 days Liner blowout? Not on our watch. Covered for 90 days from purchase.
  • Sock defects12 months Same promise as the boots. Seams that let go, knit flaws, holes that arrived that way, dye that runs. One replacement per pair, photo plus order number, keep the old ones. Free pairs get the same coverage.
  • Returns & exchanges30 days Size, fit, color, or style not working? We gotchu. Free returns and exchanges for 30 days from delivery. Details on our Returns & Exchanges page.

Keep your receipt. It's the golden ticket to making any of this happen.

Not covered

What we don't.

  • Normal wear and tear Scuffs, scratches, miles on the tread, socks worn thin the honest way. Those are badges of honor, not defects. Wear them with pride.
  • Damage from misuse Our boots are tough, but not invincible. Bonfires, heaters, boot warmers, lawnmowers, knives, sharp objects, any heat source or blade. That's on you.
  • Acts of Dog Dogs are fans of our boots. Often a little too enthusiastically. Chew toy, tug-of-war, midnight snack. Loon'rs don't survive those. Not our story to make right.
  • Pilling and laundry gremlins Pilling is wool being wool. Hot dryers, bleach, and whatever happens behind that little round door are between you and your laundry room.
  • Acts of Nature Fire, floods, avalanches. Can't help. We do recommend keeping your Loon'rs a safe distance from volcanoes.

Why we guarantee it

Most winter boots fail before they should. Soles separate after one season. Liners pack out. Cuffs blow out. The industry treats it like a feature.

We picked materials and a build that holds up. Slip-on EVA shells that flex without cracking, removable liners that survive being washed, drawstring cuffs that hold their shape. Then we backed it with real coverage so you don't have to wonder.

If something goes wrong inside that window, we make it right. That's the deal.

How to claim it:

  1. 01
    Snap a photo. Show us the defect. Crack, separation, busted cuff. Whatever it is.
  2. 02
    Find your order number. It's in your original confirmation email. Search 'Loon'r' in your inbox.
  3. 03
    Reach out. Send the photo + order number to hello@loonr.com. We'll get back within a day with next steps.