Shipping and returns.
If you and the boots aren't friends, that's on us, not you.
Free shipping
Every pair of boots ships free, Alaska and Hawaii included. Liners, socks and parts ship for $12.99, or free once your order hits $80.
Free exchanges
Wrong size or wrong color? Swap unused boots free within 30 days.
Free returns
Not for you? Send unused boots back within 30 days. Free in the lower 48; from Alaska and Hawaii, we send a prepaid label and take its cost out of your refund.
Try them on indoors all you like. Once they've been worn outside, they can't come back.
Watch the clock.
- Your 30 days start at delivery.Not the day you ordered, not the day we shipped. Pre-orders included.
- What counts is when you ask.Email us by day 30 and you're in, even if the boots take a few more days to get back to us.
- Then ship within 14 days.Once we send your label, the carrier needs to scan the box within two weeks. Miss that and the return window closes.
Holiday gifts get extra time. Anything ordered November 25 through December 24 can come back or be swapped through January 15.
The fine print.
- Unused only.Indoor try-ons are fine. Boots that have been worn outside can't come back.
- Keep the box.Original packaging, until you're sure.
- Final sale is final.Anything marked final sale can't come back.
- Socks.Unworn socks can come back within 30 days.
- Defects are covered separately.Apart from the return window, the Yuckproof Guarantee covers manufacturing defects: 12 months on boots, 90 days on liners.
Pre-orders.
- Charged when you order.Pairs are shipping now, earlier orders first, with tracking by email. If a color or size isn't in stock yet, its product page and checkout show when it ships.
- Cancel anytime before it ships.Email hello@loonr.com before your pre-order leaves the warehouse and we'll refund you in full.
- If the date moves, you decide.We build in small batches, so timing can shift. If we miss the date we promised, we'll email the new estimate and you choose: keep waiting or take a full refund.
How to start.
- Email us.Send your order number to hello@loonr.com and say what you'd like: an exchange, a return or both.
- We send a label.Usually within a business day. Pack the boots in their box and drop them with the carrier.
- Exchanges ship fast.As soon as we process the inbound, we ship your swap.
- Refunds follow.Once they arrive, we inspect them and refund the full purchase price. Return shipping is on us in the lower 48; from Alaska and Hawaii, we send a prepaid label and take its cost out of your refund.
Quick questions? The chat bubble in the corner handles orders, returns and exchanges.
Shipping and returns questions
I received the wrong item.
Our mistake, our fix. Start the swap in the chat bubble, or email hello@loonr.com with your order number and a photo of what arrived. We'll send the right item and walk you through returning the wrong one. No restocking fee and no shipping cost on your end.
When will my order ship, and how long does it take?
Pairs are shipping now, earlier orders first. Everything ships from our warehouse in East Troy, Wisconsin. Once it ships, ground delivery takes 3 to 7 business days in the lower 48; Alaska and Hawaii usually take 2 to 3 weeks, and rural Alaska reachable only by air 4 to 6 weeks. Faster paid options show up at checkout. You'll get a tracking number when it leaves.
Is shipping free?
All boots ship free, Alaska and Hawaii included, discount code or not. Socks in the same order ride along free. On their own, liners, socks and parts ship for $12.99, or free once your order hits $80. Pro Deal and wholesale orders pay standard shipping.
Do you ship outside the US?
Not yet. We ship to all 50 states, Alaska and Hawaii included, but not abroad. In Canada and really want a pair? Email hello@loonr.com and we'll see what we can do.
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